Archive for September, 2011

Thinking of making SOP Toolkit available online

For the last couple of years we having been delivering a workshop called Building Procedures with the SOP Toolkit to water treatment plant operators in a nearby province. The workshop has been well attended and the reviews indicate that the participants have been extremely satisfied with the contents and delivery of the course. That certainly […]

Is your documentation consistent?

I was surfing through a client’s website today trying to re-familiarize myself with some content for an upcoming project. They have approached me about re-writing some web content, updating some articles, and writing some new material to support new products and marketing initiatives. It was interesting to see the differences in writing styles, conceptual approach, […]